What are the advantages of working with an ASP ?
What size of companies work with an ASP?
What hardware/software is required at my company's site to access TRINEC data center?
How secure is the ASP service? How secure is my connection?
How do you prevent your employees from viewing data they are not authorized to see?
How exposed is your data center to hackers on the Internet?
What if your Data Center goes down or fails? Will my data be lost? What are my alternatives then?
What level of support would you provide and what is your service's response time?
How scalable are your systems?
Can I keep some of my applications running locally?
What if I don't want to store my data in your data center, but have it stored locally instead?



:: What are the advantages of working with an ASP ?

-Provides your business with a Total Cost of Ownership reduction of up to 70%, while eliminating your business high upfront investments and risks.
-Relieves your IT staff from this daily time consuming hassle, allowing them to focus on business issues instead.
-Provides you with best-of-breed business applications and IT infrastructure, even if you have limited budget.
-Unlike the traditional rescue of your data, the ASP setup provides a real-time recovery.
-Allows you to access applications across a range of devices: computers, mobile phones & personal data assistants (PDAs).
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:: What size of companies work with an ASP?

Large Companies: TRINEC ASP model enhances your in-house IT resources by relieving your key personnel from routine maintenance work and enabling them to focus on more strategic IT initiatives.

Do you have multiple branches? TRINEC can make it easier for your distributed organization to provide consistent Application Services to branch offices, mobile workers and telecommuters.

Small and Medium Companies: TRINEC ASP model allows you to increase your competitiveness by giving you the possibility to rent world-class Enterprise applications, which otherwise fall outside your IT budget.
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:: What hardware/software is required at my company's site to access TRINEC data center?

Any PC running Unix, Linux, OS/2, DOS and any version of Windows, can run an ICA client and connect to our Data Center. ICA client can also run on a Macintosh, a Windows CE device, or simply on a Thin Client terminal.
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:: How secure is the ASP service? How secure is my connection?

TRINEC strategic partnerships with leading hardware and software companies such as Compaq, Cisco, Citrix and Microsoft guarantee the security, integrity, reliability and performance of its data center.
TRINEC guarantees more than 99.9% uptime on all its systems and continuously updates its system with the latest security tools to insure maximum protection.
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:: How do you prevent your employees from viewing data they are not authorized to see?

TRINEC management and employees are bound for secrecy and data confidentiality under very strict clauses that include both financial and legal penalties.
-Restricted physical access to the Data Center via Biometric Scan ID.
-TRINEC hosted Data is encrypted via PKI File Encryption.
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:: How exposed is your data center to hackers on the internet?

TRINEC uses CISCO advanced firewall technology against external threats. Moreover, TRINEC security administrators for network hacking continuously monitor servers, applications and data.
-Latest security tools are used in the Data Center.
-ICA protocol is 128-bit encrypted.
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:: What if your Data Center goes down or fails? Will my data be lost? What are my alternatives then?

TRINEC operates two Data Centers, one in Beirut, and another one in Jordan that acts as a Hot/Cold recovery site towards the node in Beirut through a complete fail-over option.

TRINEC Data Center has no single point of failure. Compaq engineers blueprinted
TRINEC Data Center using Compaq NonStopTM Architecture.

TRINEC uses Compaq's latest servers technology offering full redundant and hot-pluggable functionalities of all hardware and network components.

TRINEC guarantees more than 99.9% up time on all its systems.

TRINEC offers a Disaster Recovery Plan, so if your data is corrupted or lost, it can be easily and quickly restored.
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:: What level of support would you provide and what is your services response time?

TRINEC offers a 24/7 first level support and 8a.m. to 6p.m. second level support.
Our response time is as follows:

From 8a.m. to 6p.m.
i. 1 hour if problem is from system/storage/data center.
ii. 24 hours if problem is a 3rd party application.
From 6p.m.to 8a.m.
i. First level support.
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:: How scalable are your systems?

Will you be able to support your Company's 3-5 years growth plans? At its Data Center, TRINEC uses Compaq's latest servers technology, providing an open, flexible and scalable platform, and defining world-class infrastructure requirements to keep pace with global customers.
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:: Can I keep some of my applications running locally?

No problem. TRINEC can seamlessly integrate any of the applications it offers with your existing desktop environment. The users will be able to access these applications as if they were local and never be able to tell the difference.
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:: What if I don't want to store my data in your data center, but have it stored locally instead?

If you have a computer as an access device and not a thin client, then you can use its drives for storage of your data. Connecting to your desktop in TRINEC Data Center does not change anything on your computer's local resources.
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